Store Terms and Conditions

Terms and Conditions at Pack & Ship Express

The following are this business’s terms and conditions, in accordance with industry standards. This business reserves the right to revise these terms and conditions without advance notice.


Copyrights and Permissions:
Each client assumes full responsibility regarding property, permissions, copyrights, confidentiality, and legitimacy for anything printed, copied, scanned, bound, laminated, packed, and/or shipped at this business. We cannot duplicate keys marked “Do Not Duplicate.”

Prohibited Items:
Certain items are considered hazardous, illegal, prohibited, dangerous, or restricted, and this business does not knowingly handle or accept them. These include, but are not limited to, lithium batteries, perfume, alcoholic beverages, controlled substances, currency, gambling devices, live animals, gasses, poisons, items under pressure, combustible and corrosive materials, infectious and radioactive substances, explosives, drug paraphernalia, weapons, and any other items restricted or prohibited by carriers or governmental bodies. It is the client’s responsibility to declare any such items before attempting shipment. Any such items discovered will be confiscated and shipping will not be refunded. Any fines assessed by the carriers for such substances are the responsibility of the client. Any item tendered to this business may be opened at any time for inspection to ensure conformance with shipping requirements. This business reserves the right to refuse any shipment for any reason.

This Business Is an Independent Small Business:
This business is not a Post Office, however is a USPS Approved Postal Provider, a DHL ServicePoint Provider, a FedEx Authorized ShipCenter, and a UPS Authorized Shipping Outlet, as such, offers rates that are independent of the carriers’ rates. This business does not physically transport and deliver shipments, but tenders them to the carrier that the client chooses. The client must abide by all regulations and policies dictated by the carrier they choose to transport their item(s).

Address, Delivery, and Tracking:
The client warrants that the address on the label is complete and accurate. If the carrier is required to correct the address or deliver to another address, the client agrees to pay fees associated with this additional service. The carrier may deliver the shipment without a signature unless the client requests a delivery signature at the time of shipping and pays any applicable fee for such service. This business and the carrier are not liable for loss or damage occurring after delivery. The inclusion of a “tracking number” on your receipt for United States Postal Service products is not considered a true method of tracking for a shipment, and the USPS does not guarantee that their shipments bearing what they call “tracking numbers” will actually ever be scanned. For real tracking, please upgrade to a FedEx, UPS, or DHL shipment.

International Shipments:
Every nation has the right to assess duties and taxes on anything that crosses their borders and this business has no way to control that process. The client accepts full responsibility to reimburse this business for any duties and taxes billed to this business and/or any return shipping charges for refused or undeliverable shipments. If it is necessary to complete or edit a customs form after the time of the transaction, the client gives this business’s staff full permission to sign the form on their behalf.

Drop-Offs: This business accepts dropped-off items (prepaid or billed to another account) for FedEx, DHL, UPS, and the USPS as a free public courtesy and agrees to simply pass them off to the designated carriers. This business accepts no responsibility or liability for these shipments in the event of damage, loss, or late delivery. Nor will this business trace or file carrier claims for those shipments.  Clients dropping off shipments fully, without reservation or condition, agree to absolve and hold harmless and indemnify this business, its owners and employees, from all injuries and/or damages that result from handling, storing, and transporting dropped-off shipments and fully reimburse for any costs, fees, or expenses that may arise from such.

Packaging, Loss, Damage, and Declared Value:
This business offers professional packaging service. The client accepts full responsibility for damage to any item not fully packaged by this business. This business will be unable to properly process any sort of claim unless the client notifies this business of damage within 72 hours of shipment delivery or within 14 days of non-delivery, obvious damage is noted on the carrier’s delivery document, packing materials and cartons are retained by the consignee, and the client and consignee both cooperate with instructions from this business and the carrier or third party insurance company with processing the claim. In the event of loss or damage of any article, this business’s liability shall be limited to the lesser of the actual cash value of the article, the amount necessary to repair or replace the article, or the amount declared by the client at the time of the shipment. This business gives each client $100 of declared value coverage for all non-document shipments carried by FedEx, UPS, and $50 for any non-document shipment sent Priority Mail carried by the USPS. Other values may be declared for coverage with FedEx, UPS, DHL, and USPS, at the time of the shipping transaction only and declared value coverage rates will apply. Coverage is not a guarantee that a claim will be paid. Televisions, monitors, plate glass (including framed glass), neon signs, and Lladro and Hummel figurines are considered “inherent vice” and always excluded from coverage. Computers and other electronic devices are covered for external casing damage only and never for internal or screen damage, and software is never covered. In order to establish actual cash value in the event of damage or loss, the client is responsible for furnishing this business with an original invoice or receipt which is not more than one year old. The amount declared by the client at the time of shipment is not an acceptable proof of value. In no event shall this business be liable for any consequential or incidental damages which may arise from loss, damage, non-delivery, or delayed delivery. The client agrees that once a claim for loss or damage has been paid or denied, the client waives any and all rights to file further claims on that particular shipment and understands that the carrier’s decision is final.

Video/Audio Recording:
This business is under video and audio surveillance.  By entering, you agree to be video and audio recorded.

This business reserves the right to refuse service to anyone at any time, for any reason.


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